Complain

Short answer: If you have a problem or complaint about Coinfox, you can contact our customer support at any time. We take your concerns seriously and strive to find a satisfactory solution as quickly as possible.

Detailed answer: Coinfox is a privately owned German SaaS solution, where customer satisfaction is our top priority. If something is not functioning as expected or you are dissatisfied, there are several support channels available to you:

• Support contact: You can conveniently contact our support team via the app or by email (support@coinfox.de). Please describe your problem as detailed as possible so that we can assist you effectively.
• Quick response: We take pride in our personal service. As a privately owned company, we take care of your concerns directly and usually respond within a short time.
• Solutions-oriented: Most issues can be resolved quickly. Often, they are due to misunderstandings or missing information. For example, an unexpected discrepancy in your balance may often be due to some transactions missing in the history. Our team will help you identify and close such gaps.
• Complaints procedure: If a problem cannot be resolved to your satisfaction, you can request a review or escalate the issue. We will do everything we can to find a fair solution together with you.

With this approach, Coinfox ensures that your concerns are taken seriously and that you receive the best possible support.