Is there a live support?
Short answer:
No, Coinfox currently does not offer traditional live chat support with real employees. But you can still get quick help – through our intelligent AI chatbot.
Detailed answer:
At Coinfox, we rely on modern and efficient assistance – and that means: no live chat with human agents, but instead a strong, powerful AI chatbot that is available 24/7. This bot is specifically trained based on our internal databases and FAQs, and answers most questions quickly and accurately.
How does the Coinfox chatbot work?
- You can ask your questions directly in the chat.
- The bot analyzes your request and provides suitable answers – often with step-by-step instructions or links to relevant pages.
- The chatbot is regularly updated and is knowledgeable about all Coinfox features: imports, tax settings, transactions, and more.
What if the bot can't help?
No problem.
If your issue is more complex or you really need to speak with an employee, you can open a ticket via the chatbot. This option is offered to you directly when the bot recognizes that your question cannot be conclusively answered. The ticket then goes to the Coinfox support team, which will get back to you as soon as possible.
For those who want to sit back: the Coinfox Expert service
If you don't want to take care of imports, bookings, or reports yourself, Coinfox offers the option to book the Expert service.
This means:
- A Coinfox expert will take care of your entire account preparation.
- All imports will be checked, transactions reconciled, reports prepared – everything from a single source.
- Ideal for anyone who has little time or wants maximum security for their tax reports.
Conclusion:
Even without live chat, you get quick and competent help at Coinfox. First, use our AI chatbot – it can help immediately in most cases. And if it gets a bit more complex, you can open a ticket at any time or secure direct support with the all-inclusive package.